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The Salesforce way to delivering expert customer service with Slack

The Salesforce way to delivering expert customer service with Slack

When there’s uncertainty around financial markets and the economy, customer loyalty is no longer guaranteed. In fact, 60% of service professionals say that customer expectations increased during the pandemic.* Today’s customers expect a certain level of support in order to stay loyal to companies, and agents must meet and exceed those expectations. With every task,

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Aerospace, Defense and Satellite eBook

Aerospace, Defense and Satellite eBook

Innovative and Reliable Power Solutions for Mission Critical Applications Vicor continues to set the standard by delivering technologically advanced MIL-COTS power solutions that meet demanding SWaP-C requirements with superior performance and reliability you would expect from a 40-year trusted supplier to the aerospace and defense industry. Learn how Vicor US-made power modules are making it

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Cloud Workload Security, Q1 2024

The Forrester Wave™: CloudWorkload Security, Q1 2024

Get Complimentary Access to the Full Report Evaluating cloud workload security solutions? Look no further! Forrester has researched, analyzed and scored 13 top providers. Get the answers in the latest Forrester analysis on cloud workload security vendors, including: Because of our customers, we designed a unique solution that addresses difficult cloud workload security problems. With

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Cloud Security & Compliance For Dummies

Cloud Security & Compliance For Dummies

As more organizations embrace the cloud, rapid change is the new normal. That’s why it’s critical your cybersecurity tools and methods don’t become obsolete. It’s important to have up-to-date knowledge, a cohesive strategy and comprehensive tools that scale when needed. We’re constantly striving to protect today’s digital way of life. That’s why we’ve updated Wiley’s Cloud

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2024 Ethics & Compliance Program Effectiveness Report for North America

2024 Ethics & Compliance Program Effectiveness Report for North America

Emphasizing organizational values over rules is a hallmark of an effective E&C program. New data reveals a clear difference between Ethics and Compliance (E&C) programs that exist only on paper and those that are actively put into practice within an organization’s values-driven continuous improvement regimen and then regularly reviewed, and adjusted as necessary. Even a

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Transform your sales team's productivity with Slack

Transform your sales team’s productivity with Slack

To hit revenue goals, sales leaders need to increase their reps’ productivity so they can spend more time focusing on customers and less time on tasks that don’t move business forward. This need is prompting leaders to seek out revenue-boosting strategies without adding headcount. The majority of customers now give their user experience the same

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Digitize to monetize: 5 digital transformation projects that can help achieve your business goals

Digitize to monetize: 5 digital transformation projects that can help achieve your business goals

Many business leaders are excited about integrating new technologies like generative artificial intelligence (genAI) into their workflows. While these new technologies offer significant benefits, many companies aren’t prepared to fully take advantage of them. They haven’t yet done the foundational work necessary to maximize the value of these new tools. This paper outlines five digital

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6 tips for reinvigorating your digital transformation

6 tips for reinvigorating your digital transformation

About 90% of organizations have already embarked on a digital transformation (DT) project. But nearly 90% of those organizations are unable to sustain the success that they’ve achieved with their DT efforts long-term. And DT projects are taking twice as long, costing twice as much as organizations had originally anticipated. If your organization is starting

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