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Design and construction firms are faced with a battle against eroding profit margins and challenged to find new ways to remain competitive while mitigating risk. But many AEC firms are facing critical data challenges including: multi-cloud sprawl, document sprawl, jobsite connectivity and uncontrolled sharing of files. This prevents them from keeping up with project deadlines […]

Insurance has made strides in improving customer interactions, but more work remains to be done—and the stakes are growing higher. This Talkdesk Research™ report, based on a survey of insurance CX professionals, sheds new insights into insurers’ ambitions for improving customer experience and the steps they are taking—or plan to take—to achieve them. Here you

No one calls a contact centre because they’re happy. They reach out because they have a problem to solve, which is often stressful for everyone involved. But what if there’s a better way? Imagine customer service where everyone leads with humanity and the burden of kindness doesn’t rest solely on the shoulders of customer service