As organizations enter an era of AI-powered productivity, preparing for a successful AI transition is top of mind for many business leaders. Learn how to evaluate your organization’s readiness level and take steps that make the most sense for your specific business needs. Read Preparing for AI: Are You Ready for a New Era of […]
Preparing for AI: Are You Ready for a New Era of Work? Read More »
To maximize return on investment (ROI) across business applications, it’s important to evaluate the impact on security, IT management, productivity, and collaboration for your digital workforce. In this e-book, compare point and integrated cloud solutions to help shape your technology strategy and increase business value. Discover how: Download to learn more
Point Solutions vs. Integrated Solutions: Which delivers better ROI? Read More »
Make managing your apps and digital tools easier with Microsoft 365. In this e-book, learn how to approach app consolidation systematically to reduce costs, improve security, and increase productivity. See why managing apps is so important because: Download to learn more
Consolidate Apps to Improve Security and Savings Read More »
The massive impact of robocalls, call spoofing, and fraud costs U.S. consumers lose billions of dollars every year. However, what’s less well-known is the level of financial impact that negative call experiences have on U.S. enterprises across many vertical industries. Neustar, a TransUnion company, commissioned a study to get answers to questions like: For the
New U.S. enterprise survey reveals the financial impact of negative call experiences Read More »
Enterprises often face many hurdles when trying to reach customers. These include calls being mistakenly marked as SPAM or blocked, limiting calls to meet regulatory requirements, outdated CRM data, and needing more customer behavioral insights. As a result, enterprises often take matters into their own hands to correct these issues but don’t realize they’re
Why Popular Strategies to Stop Spam Mis-Tagging Don’t Work Read More »
Years of industry research and collaboration are about to pay off. It’s safe to say 2024 will be the year Rich Call Data (RCD) and branded calling change how businesses and consumers communicate. Are you ready? In fact, according to a study by Forrester Consulting commissioned by TransUnion, 87 percent of respondents agreed “the phone channel is
Increase Right-party Contacts with Branded Calling Read More »
Years of industry research and collaboration are about to pay off. It’s safe to say 2024 will be the year Rich Call Data (RCD) and branded calling change how businesses and consumers communicate. Are you ready? Businesses have long struggled trying to connect with consumers over the phone. Today, only about 10% of business calls
Close to 90% of enterprises’ calls to customers go unanswered because they don’t know who’s calling. These unanswered calls can result in a poor omnichannel experience, decreased revenues, lost customers, increased costs, and more. With TruContact Branded Call Display, you can empower customers with the information they need to decide if they want to answer
Five Reasons to Brand Your Calls Read More »
While historically, many enterprises have viewed outbound calling as an expense, recent research from Forrester Consulting revealed organizations cited digital/voice channels as important to improving the customer experience — which was actually the top business goal for the year, surpassing revenue growth. Read the full report here1. Considering enterprises’ heightened focus on the customer experience — where they
Beyond Answer Rates Read More »
One-time passwords (OTPs), passcodes sent via text or email, seem ubiquitous. However, this common form of authentication is under attack from enterprising fraudsters using SIM swap, call forwarding, and other techniques to intercept the OTP. When OTPs for step-up authentication, fraud teams must proactively identify numbers at high risk for compromise before sending the passcode.
