IBV – ceo-generative-ai-customer-service
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Artificial Intelligence
AI Academy: Put AI to work for talent management
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IBV – ceo-generative-ai-employee-customer-experience
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IBV- The CEO’s guide to generative AI: Talent and skills
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AI Academy guidebook: Put AI to work in customer service
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AI Academy guidebook: AI for customer service
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Tap the full potential of LLMs
Explore the technology that’s redefining human-computer interaction. This eBook will give you a thorough yet concise overview of the latest breakthroughs in natural language processing and large language models (LLMs). It’s designed to help you make sense of models such as GPT-4, Dolly and ChatGPT, whether you’re a seasoned data scientist or a business stakeholder
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Data-centric MLOps and LLMOps
Discover the fastest path to get machine learning models to production. The Big Book of MLOps will show you how data engineers, data scientists, and machine learning engineers can build and collaborate on a common platform, using powerful and open frameworks such as Delta Lake for data pipelines, MLflow for model management and Databricks Workflows
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Increase Contact Center Efficiency and Conversational AI-Readiness in Just Three Steps
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Supercharge Customer Experience Teams With Al
Your business succeeds when customers get what they want and need. And to consistently deliver on that brand promise, you need an exceptional workforce. That’s where Genesys comes in. With a modern workforce engagement management (WEM) solution that strategically leverages Al, you can build a team that elevates the customer experience and increases loyalty. Download
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