IBV- The CEO’s guide to generative AI: Talent and skills
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Artificial Intelligence
AI Academy guidebook: Put AI to work in customer service
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AI Academy guidebook: AI for customer service
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Tap the full potential of LLMs
Explore the technology that’s redefining human-computer interaction. This eBook will give you a thorough yet concise overview of the latest breakthroughs in natural language processing and large language models (LLMs). It’s designed to help you make sense of models such as GPT-4, Dolly and ChatGPT, whether you’re a seasoned data scientist or a business stakeholder
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Data-centric MLOps and LLMOps
Discover the fastest path to get machine learning models to production. The Big Book of MLOps will show you how data engineers, data scientists, and machine learning engineers can build and collaborate on a common platform, using powerful and open frameworks such as Delta Lake for data pipelines, MLflow for model management and Databricks Workflows
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Increase Contact Center Efficiency and Conversational AI-Readiness in Just Three Steps
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Supercharge Customer Experience Teams With Al
Your business succeeds when customers get what they want and need. And to consistently deliver on that brand promise, you need an exceptional workforce. That’s where Genesys comes in. With a modern workforce engagement management (WEM) solution that strategically leverages Al, you can build a team that elevates the customer experience and increases loyalty. Download
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Five Ways Leading Brands Use Al
For years, artificial intelligence (AI) has been touted to handle many issues with customer experience and organizational efficiency. There truly are countless ways to use Al to improve customer service and experience. If you’ve ever wondered where to start or how to maximize the value of Al capabilities, you’re not alone. Download the ebook to
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How generative AI-powered iPaaS is revolutionizing workflow automation
According to McKinsey, generative AI and other technologies have the potential to automate work activities that absorb 60% to 70% of employees’ time. Work smarter with generative AI-powered iPaaS and transform the way you design, test, deploy, manage and scale your workflows. With the convergence of generative AI and iPaaS, we’re entering a new era
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Drive Better AI with Trusted Data
In today’s digital era, many organizations face challenges with inefficient data management processes, which can hinder the successful adoption of generative AI and other data-driven initiatives. As the reliance on domain-specific data intensifies with the advent of generative AI and language models, the imperative for stringent data governance becomes more relevant. Join the Eckerson Group
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