Business

Insurance has made strides in improving customer interactions, but more work remains to be done—and the stakes are growing higher. This Talkdesk Research™ report, based on a survey of insurance CX professionals, sheds new insights into insurers’ ambitions for improving customer experience and the steps they are taking—or plan to take—to achieve them. Here you […]

No one calls a contact centre because they’re happy. They reach out because they have a problem to solve, which is often stressful for everyone involved. But what if there’s a better way? Imagine customer service where everyone leads with humanity and the burden of kindness doesn’t rest solely on the shoulders of customer service

Noritz is a manufacturer and distributor of tankless water heaters, offering energy-efficient solutions for residential and commercial use. With its American headquarters in California, Noritz focuses on promoting tankless water heaters as a superior alternative to traditional storage models. The company is committed to expanding its market presence and meeting North America’s growing demand for