Market volatility isn’t easy to predict, yet its outcomes are profound. Many businesses are feeling the effects with call centre agent attrition, in particular. As self-service offloads simpler customer requests, agents increasingly focus on the more complex and challenging tasks. And in a tight labor market, those skills are harder to hire for. Keep the […]
EMPLOYEE ENGAGEMENT: THEANTIDOTE TO BUSINESS VOLATILITY Read More »
Ready to hear what 200 of your peers said are the top challenges and opportunities in 2024? Don’t fall behind. Uncover actionable insights to better prepare for 2024 in this whitepaper. Ready to hear what’s cooking in 2024? Hear what 200 of your peers said would be the biggest opportunities in 2024 and how they’ve
Food and Beverage 2024 Trends and Outlook for North America Read More »
AI, sustainability, digital–industrials are facing disruptive forces that are redefining what it takes to win. What got your company where it is today won’t get you where you need to go tomorrow. A “future back” strategy can help. Industrial companies face a growing range of disruptive forces, from artificial intelligence to sustainability. Learn how a
Navigating Disruption: A Leader’s Guide to Strategy Under Uncertainty Read More »
Executive summary on a recent IndustryWeek-hosted webinar sponsored by SAP Build the best product, and you might not hear from a buyer again for 30 years. Offer that product as a service with continuous updates, technical support and maintenance, and you could generate a continuous partnership with your clients, one that generates regular revenue for
“Do more with less” has become a near eye-roll-inducing cliché among corporate law departments. Yet it also remains a daily reality for many corporate general counsel, and a frequent topic of conversation among in-house legal professionals. And it is, indeed, a very apropos conversation. Research from the Thomson Reuters Institute has found that 65% of
2023 State of the Corporate Law Department Read More »
General counsel (GC) teams have to deliver business insights and legal guidance at speed and under pressure – this whitepaper examines how they can do that well. Download to learn more
Thriving on the spot Read More »
Mergers and acquisitions (M&A) are a vital part of a business’ strategy and are often complex and time consuming. Lawyers must understand the current state of the M&A industry, law firms’ roles in ensuring the success of business transactions, and the revolutionary technology available to gain efficiencies in their due diligence reviews. Download this white
Today’s M&A industry: Prepare to win more business Read More »
Having your finger on the pulse of trends helps you make strategic decisions that put you ahead of the competition. None could be more important than eight global digital transformation and consumer trends influencing business and society. The eight global trends serve as a north star for how enterprise organizations should approach their IT and
The 8 Digital Transformation Trends Shaping Business and Society Read More »
Increasingly, business and IT teams are joining forces to innovate, boost organizational efficiency, and help their organizations remain competitive. That’s because technology has had a growing impact on business goals. As a result, business and IT units cannot be siloed or use siloed data if they want to achieve the organization’s goals. By connecting business
How organizations use business analytics to meet key goals Read More »
Due to the shift to digital, organizations realize that they must provide an exceptional digital experience (DX) if they expect to drive business value. But the cost of innovation is comprised of complexity and challenges that directly affect DX by hindering website performance, availability, and customer satisfaction to name a few. However, with the right
How to drive business value through DEM Read More »
