RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or agent turnover, over the past two years. This report will reveal the top three factors of rising attrition rates among contact […]
2022 agent experience trends report Read More »
A Shift to Agent Centricity SPOILER ALERT: Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission. Download to learn more
2022 Guide to Leading an Agent-Centric Contact Center Read More »
How are IT leaders accelerating innovation and building their SAP roadmap strategy for the future? A global survey of SAP licensees conducted by IDG reveals valuable insights on how licensees are meeting current challenges and planning their long-term SAP roadmap on their own terms, not SAP’s. The survey included SAP managers, architects, leads, and senior
NAVIGATING YOUR SAP FUTURE Read More »
Despite SAP’s push to move licensees to S/4HANA, many organizations don’t have a compelling business for a costly, disruptive migration to S/4HANA. After evaluating its maturity, cost, and limited ROI, some SAP licensees haven chosen to defer making an S/4HANA decision. While others are saying “no” to S/4HANA to evaluate other modern cloud applications. And
ADVANCE YOUR SAP ARCHITECTURE WITH RIMINI STREET Read More »
Food and beverage companies are continually pressured by changing consumer tastes towards “cleaner” and “fresher” food, faced with higher regulation standards, and met with industry trends towards more sustainable packing and production methods. As companies work to achieve a higher level of quality, technology can increase business efficiency and visibility, and enable sustainable growth. In
Overnight Oats Pioneer Manages Its Growing Business on NetSuite Read More »
Sponsored by WypAll, the goal of this eBook is to close the information gaps around strategic maintenance. With the right strategies in place, manufacturers can better position themselves for continuous, high-quality production and profitability. Key takeaways from this eBook include: Download to learn more
eBook: What’s the right maintenance strategy for your facility? Read More »
Local knowledge is the difference maker for scaling a business into new markets and maintaining profitability. DP World, with its presence and expertise across six continents, has launched a freight forwarding service that can give you that required insight. With DP World, that knowledge of international markets combines with a digital first approach and specialist
HOW LOCAL EXPERTISE IS SHAPING THE GLOBAL FREIGHT FORWARDING INDUSTRY Read More »
Today’s workforce is boundless: fluid, always on, and borderless. But not all organizations are ready to harness the full potential of this modern workforce – even though it could help save time, money, and top talent. Ceridian’s 2023 Execuve Survey reveals that leaders are still grappling with pandemic workforce challenges while navigating new ones stemming from the
2023 Executive Survey: The power of mobilizing the boundless workforce Read More »
Capture lost revenue and prevent failed transactions while increasing your authorisation rates with a flexible, end-to-end payments processing platform, powered by PayPal Braintree. From omnichannel to online payments, one-offs, and subscriptions, we’ll help to perfect your payment processing capabilities. Download infographic
Payment processing done right: Open the door to opportunity before it even knocks. Read More »
Everyone in your organisation is focused on improving your bottom line. From product offerings and marketing channels to website design and customer experience – it all leads to that final stage: checkout and payment. But if payment isn’t authorised, the transaction remains uncompleted and you may lose a customer and remain unpaid. In the case
