State of the Connected Customer Report
We surveyed 14,300 consumers and business buyers worldwide to discover the trends shaping the future of customer engagement. Discover: Download to learn more
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Business
Integrating Unified Communications and Contact Center
One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Bringing together technologies, including messaging, video, and phone, with customer and CCaaS technologies ensures that the right tools are available
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Checklist: How good is your communications system?
A modern communications system needs to be much more than phone calls and file sharing. It needs to provide workers with a better way of doing things. Download to learn more
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Intelligent Choice: The Business benefits of using RingCentral
When it comes to technology investment, the bottom line is always going to be the return. Here’s a condensed version of our customer success stories: in quantified form. If you’re building a business case for UCaaS and CCaaS adoption, this is a good place to start. Download to learn more
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Let’s Talk Sustainability Video Series: ESG data and regulatory readiness
New and emerging environmental, social, and corporate governance (ESG) reporting regulations will require many organizations around the world to provide increased transparency into their sustainability progress. For many companies, this means collecting more sustainability data than they’ve collected before. In this Let’s Talk Sustainability video series, we discuss the changing ESG regulatory landscape and how
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A Leader’s Guide to Sustainability
Organizations across industries must fundamentally transform common practices to reduce carbon emissions and make a positive impact on climate change. For sustainability efforts to succeed, business leaders in finance, operations, and IT should all take an active role. Read the e-book, A Leader’s Guide to Sustainability, to learn how to: Download to learn more
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The Next Generation of Sustainability Leadership
Addressing the increasing pressure to account for your organization’s carbon emissions requires embedding sustainability across every aspect of your business. In this e-book, find out how sustainability leadership can accelerate your sustainability journey—and drive innovation as a result. Read The Next Generation of Sustainability Leadership to: Download to learn more
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Point Solutions vs. Integrated Solutions: Which delivers better ROI?
To maximize return on investment (ROI) across business applications, it’s important to evaluate the impact on security, IT management, productivity, and collaboration for your digital workforce. In this e-book, compare point and integrated cloud solutions to help shape your technology strategy and increase business value. Discover how: Download to learn more
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New U.S. enterprise survey reveals the financial impact of negative call experiences
The massive impact of robocalls, call spoofing, and fraud costs U.S. consumers lose billions of dollars every year. However, what’s less well-known is the level of financial impact that negative call experiences have on U.S. enterprises across many vertical industries. Neustar, a TransUnion company, commissioned a study to get answers to questions like: For the
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How Financial Institutions are Reducing Friction and False Positives in the Digital Channel
Are your authentication methods eroding consumer loyalty and satisfaction? That’s a critical question today’s banks and credit unions must ask themselves, as a growing number of people migrate to digital-first methods of interacting with financial institutions. Financial institutions must deliver convenient, friction-right and secure services. This means embracing a multilayered strategy that focuses on securing