Business

The Salesforce way to delivering expert customer service with Slack

The Salesforce way to delivering expert customer service with Slack

Business, White Paper /

When there’s uncertainty around financial markets and the economy, customer loyalty is no longer guaranteed. In fact, 60% of service professionals say that customer expectations increased during the pandemic.* Today’s customers expect a certain level of support in order to stay loyal to companies, and agents must meet and exceed those expectations. With every task, […]

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2024 Ethics & Compliance Program Effectiveness Report for North America

2024 Ethics & Compliance Program Effectiveness Report for North America

Business, White Paper /

Emphasizing organizational values over rules is a hallmark of an effective E&C program. New data reveals a clear difference between Ethics and Compliance (E&C) programs that exist only on paper and those that are actively put into practice within an organization’s values-driven continuous improvement regimen and then regularly reviewed, and adjusted as necessary. Even a

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Transform your sales team's productivity with Slack

Transform your sales team’s productivity with Slack

Business, White Paper /

To hit revenue goals, sales leaders need to increase their reps’ productivity so they can spend more time focusing on customers and less time on tasks that don’t move business forward. This need is prompting leaders to seek out revenue-boosting strategies without adding headcount. The majority of customers now give their user experience the same

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Digitize to monetize: 5 digital transformation projects that can help achieve your business goals

Digitize to monetize: 5 digital transformation projects that can help achieve your business goals

Business, White Paper /

Many business leaders are excited about integrating new technologies like generative artificial intelligence (genAI) into their workflows. While these new technologies offer significant benefits, many companies aren’t prepared to fully take advantage of them. They haven’t yet done the foundational work necessary to maximize the value of these new tools. This paper outlines five digital

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6 tips for reinvigorating your digital transformation

6 tips for reinvigorating your digital transformation

Business, White Paper /

About 90% of organizations have already embarked on a digital transformation (DT) project. But nearly 90% of those organizations are unable to sustain the success that they’ve achieved with their DT efforts long-term. And DT projects are taking twice as long, costing twice as much as organizations had originally anticipated. If your organization is starting

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Al powered automation

An 11-step guide to boost customer service with Al powered automation

Business, White Paper /

Customers expect fast, consistent support across channels. CX leaders, on the other hand, struggle with balancing agent workload and managing growing customer expectations.  This step-by-step guide dives into how Al-powered automation helps you bridge the gaps in customer support. Learn how Al-powered automation can enable you to: Download to learn more

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