Forrester: State of Outbound Communication
According to a newly commissioned Forrester Consulting study conducted on behalf of Neustar, a TransUnion company, 87 percent of surveyed decision-makers agree with the statement that “the phone channel is the most important outbound contact channel.” However, challenges exist in connecting with customers due to their mistrust of an “unknown caller,” robocalls, fraud threats, and inaccurate […]
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