Incident management isn’t new — systems have been breaking and organizations have rushed to fix them for a long time. However, expectations for great customer experiences are rising along with intense competition for digital market share. Companies must release features quickly to remain competitive, but it can be difficult to balance development velocity with reliability […]
The future of incident management Read More »
Every major IT incident presents a critical test for your organization. The rapidity and efficiency of your response can determine the extent of the business fallout. With over 40% of businesses feeling the impact of a major incident within a mere 15 minutes, the clock is always ticking. But why rely solely on manual processes
Five Best Practices to Automate Major Incident Management Read More »
The life of an IT Helpdesk Manager is a busy one. Calls are flooding into your service desk, tickets are coming in online, user demands are on the rise. With so much happening, you don’t have time to waste creating user communications from scratch. You need that time for focusing on your team’s core responsibilities:
Improve IT Helpdesk Communication With 7 Essential Message Templates Read More »
Are you struggling with IT communication challenges within your organization? In today’s fast-paced digital world, it’s more important than ever to ensure effective communication to achieve your IT goals.This webinar will provide an overview of the common IT communication challenges faced by organizations. The topics covered include: With SnapComms, an Everbridge Company, you can effortlessly
Delivering Effective IT Communications Read More »
Companies are dynamic organisations, not rigid objects. Lots of things must be able to flow within the company for these organisations to function properly. This might be materials, components or even information. Corporate logistics encompass all work that contributes to the transportation and storage of goods, from outgoing materials to the end users and consumers.
Logistics 4.0: To What Extent Have Logistics Become Digitised Read More »
The satellite communication industry keeps the entire world connected. It is the foundation for several incredible new-age technologies like GPS, mobile networks, satellite TV, the internet and more. As our dependence on connectivity grows, so does this industry’s need for cloud technology. Inmarsat, an industry leader, chose to accelerate their cloud journey with Infosys, Inmarsat,
Inmarsat and AWS – Safe Passage to the Cloud Read More »
The incredible thing about urban life is the convenience it offers. As the world goes digital, it is innovation that makes lives easier and better. And KONE Corporations aspires to take this innovation to the next level. The company is on a quest to reimagine urban life and discover new business opportunities on the way.
Leveling Up With the Cloud Read More »
Previously, watching tennis was all about the action. We witnessed some of the greatest players battle it out on the court. But in the digital era, fans want to see more and Roland-Garros wanted to bring these fans closer to the tennis court. With Infosys to navigate a new sport, they were set to redefine
Now Serving: Virtual Tennis Read More »
The winds are strong and they’re blowing towards a digital tomorrow. As a natural evolution towards progress, Siemens AG’s Wind Power and Gamesa merged in 2017 to create Siemens Gamesa. Their goal was to generate affordable, reliable, and sustainable energy. Their vastly different IT landscapes challenged Siemens Gamesa to reimagine what’s possible. A complex merger
Tech-Powered Change that Navigates to Next. One that Fits the Future. Read More »
Rhode Island officials wanted to introduce Blockchain technology to the government in order to streamline CPA credentialing for the Department of Business Regulation. Previously, Certified Public Accountants (CPAs) had to undertake a time-consuming process to renew their professional licenses in Rhode Island and prove their credentials. To modernize the process, Infosys Public Services used a
Blockchain: The new way of doing business in Rhode Island Read More »
