Genesys Cloud CX™ work automation and task routing integrates siloed applications from multiple back-end systems so that every customer request is handled within your promised SLAs. It combines the power of workflow automation and agent assistance to provide consistent end-to-end experiences. Make business decisions in real time with consistent data and a single source of […]
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Did you know that your training processes can be streamlined by visualizing and analyzing key skills within your employee base? Find out how we use eye tracking to capture advanced expertise that you want to preserve and pass on to newer employees. Over time, the skills and abilities of specialist employees become second nature. That
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A checklist for MLOps process implementation Artificial intelligence (AI) and machine learning (ML) are essential for today’s organizations, and data is just as critical to applications as the code they are built on. However, there is still a lack of collaboration between the different groups involved in the development of AI/ML-driven applications. To effectively use
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As banks and insurance firms join the artificial intelligence (AI) and machine learning (ML) revolution, they need a common platform to take advantage of superior development tools, resources, and security. Discover what your firm can expect along your AI/ML journey, and how Red Hat provides such a platform, giving developers the agility, portability, and scalability
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Bringing intelligent applications to market faster Artificial intelligence and machine learning (AI/ML) can be transformative, allowing financial firms to automate manual tasks, streamline workloads, and gain deep insight for better business outcomes. However, firms are often impeded by slow provisioning processes, a lack of on-demand compute power, and isolated processes. In this checlist, see how
MLOps for financial services Read More »
The percentage of unbanked adults (i.e., individuals unable or unwilling to use traditional banking services) across the globe remains relatively high, despite a recent rise in the number of people who bank through financial institutions (FIs). This paper by Oxford Economics and Red Hat explores the central role of technology in advancing financial inclusion, based
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Micro Focus was built for yesterday’s software development environment. It’s a legacy testing platform that can’t keep pace with today’s Agile development cycles, which require you to move testing earlier in the process, test more frequently, and iterate quickly based on the feedback that testing generates. Read this white paper to learn: Download to learn
Evaluating the ROI of performance testing software involves more than just license fees. When comparing NeoLoad and LoadRunner, there are a host of factors to consider. How do they stack up against each other to empower more people to do more for themselves? Do they future-proof your investment? Do they make testing easier, faster, and
NeoLoad vs. LoadRunner: What’s the ROI Read More »
We believe observability and security are essential components of successful transformation strategies. But innovating, operating efficiently, and enabling flawless and secure digital interactions in today’s complex multiclouds takes more than just data on glass. Teams need causal AI-powered answers and intelligent automation from data. Download the complimentary report to explore: Download to learn more
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Gartner ranked us #1 in all 6 Use Cases in the 2023 Critical Capabilities for Application Performance Monitoring and Observability report. Download the report to see why we scored highest out of 19 vendors in: Download to learn more
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