Technology

Virtualization comes standard in the modern datacenter and VMware is the driving force of modernization for most organizations. VMware backup is essential to the datacenter and must be considered when planning your data protection strategy. In this paper, learn more about how Veeam differentiates and stands above the competition when protecting VMware with: You bet

The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless and convenient service experiences can be. But, what we don’t often discuss is the inherent need for traditional support options. Sure, digital is still a

In 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact center operations and are working to extensively improve processes, streamline operations and ignite efficiency. While many have been slowly working to enhance productivity, the metric has quickly become critical for customer experience success. The stakes

“The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions” is one of the Inner Circle series of ContactBabel reports. Other subjects include Agent Engagement & Empowerment, Customer Engagement & Personalization, Cloud-based Contact Centers, AI, Chatbots & Machine Learning, FirstContact Resolution, Omnichannel, Self-Service, Outbound & Call Blending, Workforce Optimization, Customer Interaction Analytics and

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success. Contact center platforms are the communications core of all