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The future of retail customer service: Interactive and unified

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly transactional way, to understanding and engaging with each customer as an individual. Increasingly, they are looking to push service experiences further into ongoing interactive engagements that no longer feel […]

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The Ultimate AI Playbook for Contact Centers

Technology, White Paper / Admin

AI has been at the forefront of transforming everything from the way we work to the way we handle customers and the customer experience. But the business benefits of AI often remain elusive because so much emphasis has been placed on the merits of the technology versus the positive business outcomes the technology enables. What’s

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Embark on a transformation journey with Talkdesk: Unleashing the power of modern customer service

Technology, White Paper / Admin

Join us as we guide you through the stages of a successful partnership: from initial engagement, to the seamless deployment of our AI-powered cloud contact center platform, to achieving unparalleled success and continuous growth. This eBook is your roadmap to leveraging Talkdesk’s industry-leading expertise, cutting-edge platform, and unwavering support to deliver modern customer service your

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The Promise (and Pitfalls) of Self-Service Automation in Customer Service

Technology, White Paper / Admin

In light of recent economic headwinds, many companies are anticipating slower growth and are responding to increased investor focus on sustainable cost structures by reducing their spend. Faced with the possibility of an extended downturn, customer retention has become even more critical. Meanwhile, customer expectations continue to rise. This Talkdesk Research™ report, based on a

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Generative AI and the Contact Center of the Future

Technology, White Paper / Admin

We’re at the beginning of a massive shift in how brands will deliver customer service. The large language models behind generative AI systems are going to be like rocket fuel for the contact center. Find out how this exciting new technology will change everything from conversational AI to the role of the contact center agent.

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3 Strategies To Modernize IT

Technology, White Paper / Admin

As IT becomes an increasingly vital function in the success of all organizations, it’s important to ensure that IT plans reflect the need to modernize all IT elements, from data center infrastructure to strategies to cybersecurity. Download the whitepaper to learn more.

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How generative AI will reshape the enterprise

Technology, White Paper / Admin

AI is moving so fast you can’t afford to take a wait-and-see approach. But how can you harness the power of generative AI without risking your data, processes, governance and culture? This new MIT Technology Review Insights report is based on interviews with the CIOs of Adobe, Shell, DuPont, Cosmo Energy and Kansas City Veterans Affairs

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