Technology

Wired for Resilience: How the world’s leading communications companies are keeping customers connected

Wired for Resilience: How the world’s leading communications companies are keeping customers connected

See how leading telecommunications companies are developing their capacity for digital resilience. Customers trust and depend on telecommunications companies around the world to make all those things possible. They expect Wi-Fi to work and essential apps to run smoothly, even in the face of system issues and global disruptions. In other words, they expect networks […]

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The Big Book of Machine Learning Use Cases – 2nd Edition

The Big Book of Machine Learning Use Cases – 2nd Edition

Your complete how-to guide to putting machine learning to work — plus use cases, code samples and notebooks The world of machine learning is evolving so quickly that it’s challenging to find real-life use cases that are relevant to your day-to-day work. That’s why we’ve created this comprehensive guide you can start using right away.

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How to Build Dashboards that Persuade, Inform, and Engage

How to Build Dashboards that Persuade, Inform, and Engage

As a data analyst, your job is to help your stakeholders extract insights from their data—and mastering dashboard creation is an important part of the assignment. This white paper covers what’s required for you to create dynamic dashboards, work effectively with your stakeholders, and optimize your Tableau dashboards for better usability. Topics include: Download to

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The Genesys Cloud AI progressive adoption model Reduce risk. Accelerate value. Enable innovation.

The Genesys Cloud AI progressive adoption model Reduce risk. Accelerate value. Enable innovation.

Accelerate value with a smarter AI adoption model For many businesses, artificial intelligence (AI) has quickly evolved from a wish-list item to implement someday to a must-have technology today. And as competitors rush to incorporate AI into their customer experience (CX) tech stacks, the pressure mounts to keep up. That leaves a lot of CX

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