No one calls a contact centre because they’re happy. They reach out because they have a problem to solve, which is often stressful for everyone involved. But what if there’s a better way? Imagine customer service where everyone leads with humanity and the burden of kindness doesn’t rest solely on the shoulders of customer service […]
Creating a culture of compassion in retail contact centers Read More »
AI has been at the forefront of transforming everything from the way we work to the way we handle customers and the customer experience. But the business benefits of AI often remain elusive because so much emphasis has been placed on the merits of the technology versus the positive business outcomes the technology enables. What’s
The Ultimate AI Playbook for Contact Centers Read More »
Join us as we guide you through the stages of a successful partnership: from initial engagement, to the seamless deployment of our AI-powered cloud contact center platform, to achieving unparalleled success and continuous growth. This eBook is your roadmap to leveraging Talkdesk’s industry-leading expertise, cutting-edge platform, and unwavering support to deliver modern customer service your
In light of recent economic headwinds, many companies are anticipating slower growth and are responding to increased investor focus on sustainable cost structures by reducing their spend. Faced with the possibility of an extended downturn, customer retention has become even more critical. Meanwhile, customer expectations continue to rise. This Talkdesk Research™ report, based on a
The Promise (and Pitfalls) of Self-Service Automation in Customer Service Read More »
We’re at the beginning of a massive shift in how brands will deliver customer service. The large language models behind generative AI systems are going to be like rocket fuel for the contact center. Find out how this exciting new technology will change everything from conversational AI to the role of the contact center agent.
Generative AI and the Contact Center of the Future Read More »
Oracle Cloud Infrastructure (OCI) is a comprehensive platform of public cloud services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment. Read this paper to learn how OCI enables customers to not only solve problems they have with existing clouds, but also modernize
Oracle Cloud Infrastructure for the Modern Enterprise Read More »
A digital-first strategy includes modern technology to unleash continuous innovation and evolution. A digital-first mindset enhances the experience for businesses, suppliers, partners, consumers, employees, and customers by bringing intelligence, relevancy, and personalized information into interactions for greater value and understanding. Read this paper from IDC and get a high-level overview of why migrating workloads to
Making the Cloud Work for You Read More »
Cloud infrastructure is a key enabler of digital transformation, accelerating the pace of innovation by providing resources that can be provisioned quickly and securely scale on demand. Oracle Cloud Infrastructure (OCI) is a broad platform of public cloud services designed to help customers build and run a wide range of applications in a scalable, secure,
OCI Delivers High Business Value Read More »
A total cost of ownership (TCO) analysis sounds like a simple and easy-to-use comparison for organizations when they are selecting a cloud provider. But cloud providers operate in different ways and measure things in different ways, all of which makes TCO difficult to calculate. This paper from Omdia provides TCO analysis of migrating various workloads
Key metrics for assessing cloud computing providers Read More »
The data center is the heart of any modern business’ technology operations, powering everything from multibillion-dollar e-commerce platforms to cutting-edge machine-learning systems. It’s also a major consumer of electricity. Increasing the utility of data center CPUs, including reducing the server footprint, is the key to achieving greater levels of energy efficiency to minimize the impact
Advancing Data Center Sustainability Read More »
