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Point Solutions vs. Integrated Solutions: Which delivers better ROI?

To maximize return on investment (ROI) across business applications, it’s important to evaluate the impact on security, IT management, productivity, and collaboration for your digital workforce. In this e-book, compare point and integrated cloud solutions to help shape your technology strategy and increase business value. Discover how: Download to learn more

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Consolidate Apps to Improve Security and Savings

Security, White Paper / Admin

Make managing your apps and digital tools easier with Microsoft 365. In this e-book, learn how to approach app consolidation systematically to reduce costs, improve security, and increase productivity. See why managing apps is so important because: Download to learn more

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New U.S. enterprise survey reveals the financial impact of negative call experiences

Business, White Paper / Admin

The massive impact of robocalls, call spoofing, and fraud costs U.S. consumers lose billions of dollars every year. However, what’s less well-known is the level of financial impact that negative call experiences have on U.S. enterprises across many vertical industries. Neustar, a TransUnion company, commissioned a study to get answers to questions like: For the

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Why Popular Strategies to Stop Spam Mis-Tagging Don’t Work

Security, White Paper / Admin

Enterprises often face many hurdles when trying to reach customers. These include calls being mistakenly marked as SPAM or blocked, limiting calls to meet regulatory requirements, outdated CRM data, and needing more customer behavioral insights.   As a result, enterprises often take matters into their own hands to correct these issues but don’t realize they’re

Increase Right-party Contacts with Branded Calling

Marketing, White Paper / Admin

Years of industry research and collaboration are about to pay off. It’s safe to say 2024 will be the year Rich Call Data (RCD) and branded calling change how businesses and consumers communicate. Are you ready? In fact, according to a study by Forrester Consulting commissioned by TransUnion, 87 percent of respondents agreed “the phone channel is

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The Telephone Transformation Countdown: How Businesses Can Prepare for Rich Call Data and Branded Calling

Marketing, White Paper / Admin

Years of industry research and collaboration are about to pay off. It’s safe to say 2024 will be the year Rich Call Data (RCD) and branded calling change how businesses and consumers communicate. Are you ready? Businesses have long struggled trying to connect with consumers over the phone. Today, only about 10% of business calls

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Five Reasons to Brand Your Calls

Marketing, White Paper / Admin

Close to 90% of enterprises’ calls to customers go unanswered because they don’t know who’s calling. These unanswered calls can result in a poor omnichannel experience, decreased revenues, lost customers, increased costs, and more. With TruContact Branded Call Display, you can empower customers with the information they need to decide if they want to answer

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Beyond Answer Rates

Marketing, White Paper / Admin

While historically, many enterprises have viewed outbound calling as an expense, recent research from Forrester Consulting revealed organizations cited digital/voice channels as important to improving the customer experience — which was actually the top business goal for the year, surpassing revenue growth. Read the full report here1. Considering enterprises’ heightened focus on the customer experience — where they

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Forrester Improve Your Customer Authentication Strategy with More Secure One-Time Passcodes

Security, White Paper / Admin

One-time passwords (OTPs), passcodes sent via text or email, seem ubiquitous. However, this common form of authentication is under attack from enterprising fraudsters using SIM swap, call forwarding, and other techniques to intercept the OTP. When OTPs for step-up authentication, fraud teams must proactively identify numbers at high risk for compromise before sending the passcode.

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Best Practices for Effective Email Communications

Marketing, White Paper / Admin

Email is among the most critical outbound vehicles supporting the customer experience. However, due to insufficient data, many enterprises’ email deliverability operations are at risk. Insufficient data can result in a negative IP reputation, email blacklisting, Domain Name System (DNS) blocks, and legitimate messages landing in spam. Additionally, it can lead to low customer satisfaction,

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