Software has already taken the world by storm, and the DevOps movement helped make that happen. IT organizations today are shipping software faster than ever and using technologies including containers and Kubernetes that blur the lines between application development and operations. Even still, new technology and apps have a tendency to multiply security concerns. By […]
DevSecOps for Dummies Read More »
State and local governments possess an extensive volume of data, an essential element necessary to transform citizen services. However, many times this data can be inaccessible, or locked away in varying formats, systems, and silos. Commonly referred to as “dark data,” this unstructured data can pose a huge burden to agency personnel, when in reality,
Find the Information You Need Faster: Bringing Dark Data to Light with IDP Read More »
State and local agencies are facing growing demand for improved citizen service delivery, emphasizing the need for faster, seamless and more personalized digital interactions. In fact, state chief information officers continue to prioritize enhancing digital engagement, as digital government has made NASCIO’s annual State CIO Top 10 Priorities list every year since 2018. Despite government’s
Building the Digital Foundation for Frictionless Government CX Read More »
The 2023 Talent Health Index: Your holistic guide to talent success, a new report led by the Cornerstone People Research Lab, provides you with a comprehensive view of the state of talent programs across organizations worldwide. The study found that most organizations are falling behind with their talent health initiatives, but they don’t have to
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Contact centers are quickly evolving to keep up with rapid technological changes. And the security measures they use to safeguard their customers, employees and company need to keep up, too. The costs of poor security are high: a tarnished reputation, loss of consumer trust and confidence, potential lawsuits, and deteriorating bottom lines. Technology moves so
Four megatrends that could threaten your contact center security Read More »
How do you stand out from your competition? It starts with an optimized customer experience (CX). Many businesses want to create a great CX with innovation but are not sure of the path to get there and are challenged with uncertainty about results. See how five trendsetters used innovation in the cloud to break through
Five trendsetters in CX innovation Read More »
Customer experience (CX) leaders are innovating digital experiences to better connect with today’s customers. This MIT Technology Review Insights report explores how businesses across industries are rethinking the future of CX, the value proposition for employees and the role of the contact center. Together we examine these organizations’ plans for future CX innovations and learn
CX Horizons: The Big Ideas That Define the Future of Customer and Employee Experience Read More »
When looking for windows for its new Escondido Village Graduate Residences, Stanford needed a solution that didn’t exist. Graham Architectural Products created a custom solution that blended high thermal performance with the desired aesthetic. Stanford University loved the look of the Graham Architectural Products 6700 Series window, with its appearance of a historic steel factory
Stanford University – Marrying Performance & Aesthetics Read More »
Almost half of organisations can’t keep pace with shifting customer expectations. But what do consumers want? And what big bets should organisations make to stay ahead of the competition? To find out more download the report now.
THE STATE OF CUSTOMEREXPERIENCE Read More »
Your business succeeds when customers get what they want and need. And to consistently deliver on that brand promise, you need an exceptional workforce. That’s where Genesys comes in. With a modern workforce engagement management (WEM) solution that strategically leverages Al, you can build a team that elevates the customer experience and increases loyalty. Download
Supercharge Customer Experience Teams With Al Read More »
