2024 AEC Data Insights ReportKey Industry Insights From Egnyte’s 4,000+ AEC CustomersAs Architecture, Engineering and Construction (AEC) industries experience unprecedented growth, the need for robust data practices becomes urgent. Egnyte shares valuable insights in their latest 2024 AEC Data Insights Report based on learnings from 4000+ AEC customers. This comprehensive study unveils key industry trends and provides […]
AEC Data Insights Report ’24 Read More »
Dodge Construction Network, a leading provider of data analytic and insights, recently conducted a survey on behalf of Egnyte on the topic of Data Resiliency in Design and Construction. The objective of the study was to provide insight into the experiences and perceptions of US contractors, architects and engineers regarding access to project information, finding
Data Resiliency In Design & Construction: How Digital Discipline Builds Stronger Firms Read More »
PCL managed hundreds of projects concurrently that required dedicated, on-site file servers. This became a nightmare due to the number of computer-aided design (CAD) and other large file types generated by architects and engineers. They found that their existing traditional file services infrastructure, which included Windows file servers and SharePoint Online, were costly for the
PCL Construction reduces IT costs despite doubling data Read More »
Design and construction firms are faced with a battle against eroding profit margins and challenged to find new ways to remain competitive while mitigating risk. But many AEC firms are facing critical data challenges including: multi-cloud sprawl, document sprawl, jobsite connectivity and uncontrolled sharing of files. This prevents them from keeping up with project deadlines
A Guide To Improving Productivity Through All Project Phases Read More »
Insurance has made strides in improving customer interactions, but more work remains to be done—and the stakes are growing higher. This Talkdesk Research™ report, based on a survey of insurance CX professionals, sheds new insights into insurers’ ambitions for improving customer experience and the steps they are taking—or plan to take—to achieve them. Here you
Building loyalty in insurance through elevated customer experiences Read More »
In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly transactional way, to understanding and engaging with each customer as an individual. Increasingly, they are looking to push service experiences further into ongoing interactive engagements that no longer feel
The future of retail customer service: Interactive and unified Read More »
No one calls a contact centre because they’re happy. They reach out because they have a problem to solve, which is often stressful for everyone involved. But what if there’s a better way? Imagine customer service where everyone leads with humanity and the burden of kindness doesn’t rest solely on the shoulders of customer service
Creating a culture of compassion in retail contact centers Read More »
AI has been at the forefront of transforming everything from the way we work to the way we handle customers and the customer experience. But the business benefits of AI often remain elusive because so much emphasis has been placed on the merits of the technology versus the positive business outcomes the technology enables. What’s
The Ultimate AI Playbook for Contact Centers Read More »
Join us as we guide you through the stages of a successful partnership: from initial engagement, to the seamless deployment of our AI-powered cloud contact center platform, to achieving unparalleled success and continuous growth. This eBook is your roadmap to leveraging Talkdesk’s industry-leading expertise, cutting-edge platform, and unwavering support to deliver modern customer service your
In light of recent economic headwinds, many companies are anticipating slower growth and are responding to increased investor focus on sustainable cost structures by reducing their spend. Faced with the possibility of an extended downturn, customer retention has become even more critical. Meanwhile, customer expectations continue to rise. This Talkdesk Research™ report, based on a
The Promise (and Pitfalls) of Self-Service Automation in Customer Service Read More »
