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    Freshworks Customer Service Suite delivers a 225% ROI according to Forrester study
    Business White Paper
    August 12, 2025
    Editor
    By Editor
    freshworks-customer-service-suite-delivers-a-225-roi-according-to-forrester-study

    Forrester Consulting conducted a Total Economic Impact™ (TEI) study on behalf of Freshworks to quantify the potential benefits of using the Customer Service Suite. Learn how investing in our comprehensive, Al-powered solution helped our customers drive: 

    • $1.3 million in cost savings by shifting to self-service and lower-cost channels
    • $493,000 in cost savings through improved agent efficiency
    • 225% ROI over three years

    Download to learn more

    Editor
    Editor

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