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    2022 Guide to Leading an Agent-Centric Contact Center
    Business White Paper
    September 9, 2025
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    By Editor
    2022-guide-to-leading-an-agent-centric-contact-center

    A Shift to Agent Centricity

    SPOILER ALERT: Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission.

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